FAQ and Support

This is where you'll find answers to some regularly asked questions (which are always being added to). If you still have a question, please feel free to contact us and we'll be more than happy to help.

General questions

How much is the shipping?

We are currently offering Free shipping for all bathroom fans.

What's your return policy?

Please visit our Return & Exchange page for more details.

Which bathroom fan should I get?

Bathroom size:
The air flow movement is typically measured in cubic feet per minute (CFM). For instance, Kaze Appliance SE90T bathroom fan with 90 CFM can move 90 cubic feet of air in 1 minute.
According to HVI (Home Ventialtion Institution), the minimum ventilation requirement is 1 CFM per square foot of space based on 8' ceiling. Therefore, a 8' x 10' bathroom with 8' high ceiling would require a minimum of 80 CFM fan.

Shop by bathroom size:
Less than 100 square feet
100 - 150 square feet
Above 150 square feet

    Noise level:
    Noise level is also a consideration when selecting bathroom ventilation. Bathroom fan sound levels are measured in sones: 4.0 sones is the sound of standard television operation; 3.0 sones is typical office noise; 1.0 sones is the sound of a refrigerator; and 0.5 sones is the sound of rustling leaves. For quiet bathroom ventilation the fan should be rated at 1.0 sones or less.

    Shop by quietness:
    Ultra quiet (less than 0.5 sones)
    Very Quiet (less than 1.1 sones)
    Quiet (2 to 4 sones)

    Additional lighting: Our collection of LED lighting bathroom fan fulfills the need for additional lighting. All our LED fans are energy efficient with 11 watt LED light and 2 watt LED night light, 960 lumen, 2700K color temperature provides warm color lighting.
    Shop bathroom with LED light

    Humidity Sensing: Depends on your local building code, humidity control may be required. Our humidity sensing fan is capable of adjustment between a relative humidity range ≤ 50 percent to a maximum of 80 percent, which complies with most humidity control requirement.
    Shop bathroom with Humidity Sensing

    EZ Install: Replacing bathroom fan without access to attic may be a challenging job, our EZ install bathroom fan resolves the challenge with innovative design.
    Shop EZ Install bathroom fan

    What about warranty?

    The warranty on Kaze Appliance bathroom exhaust fans is 3 years. All our bathroom fans are equipped with fully enclosed condenser motor for long life rated for 30,000+ hours continuous run with defect rate of less than 0.001%. Fans equipped with DC motor rated for 60,000+ hours continuous run.

    Technical issues

    My fan is not as quiet as expected, what to do?

    Check Duct Adapter Orientation:
    If installed correctly, the back flow prevention flap should be in closed position when the fan is not operating.
    Duct Adapter Orientation

    Check Duct Length:
    Restricted airflow from long and winding ducting increase the load of fan motor thus increase fan noise. To isolate fan problem from ducting, removes the duct connecting to the fan and test the loudness. Some fan models comes with both 4 and 6-inch duct adapter. Use the 4-inch duct adapter if your existing duct size is 4-inch diameter. If one plans to replace with new ducting, we highly recommend using 6-inch diameter duct. Do not use 6-inch duct adapter for 4-inch duct as this will hinder airflow hence increase noise in the fan unit.

    Why is my bathroom fan dripping water?

    Water dripping from bath fan is usually caused by condensation inside the duct. In the winter, the warm moist air from the bathroom hits cool air in the attic or outside and it condenses, sending water drips back down. In the summer, humid air from outside can condense on a pipe cooled with air conditioning and drip when the bathroom air adds to the moisture level. Please also check the damper that comes with the items is installed properly, the damper should remain closed when the fan is not in use. You can access the damper to check it's position by disconnecting the power, remove the cover grille, detach the fan unit from the housing by removing couple screws. Try to run the fan during shower and then for 15 minutes afterward, this ensure all of the moisture is vented out of the bathroom and condensation isn’t building up in the ventilation duct.